Poka Yoke is a Japanese term that means “Mistake-Proofing” or “Error-Proofing”.

Three ways to keep your audience informed and engaged.

A helpful and comprehensive guide to the ins and outs of monadic testing.

Boost engagement with visual representation

How companies can increase revenue by linking their CX and EX

Artificial Intelligence could be a fundamental tool in creating a more sustainable planet

How Interactive Data Visualizations can provide Competitive Advantages

How Start-ups can Leverage Market Research to Make Smarter Decisions

Bridging the digital divide in the age of COVID-19

Using big data to understand what consumers are saying about a large telecommunications firm

How organizations are using the concept of human behavior to create communities for their products and services

Using Design Thinking to Improve Customer Experience

Using machine learning algorithms to predict customer satisfaction for non-respondents.

Three Ways for Effective Messaging in CX.

How competitive benchmarking can lead businesses to happier customers and better products.

OGC hosted Insights Summit 2020 in NYC on Jan 31st, focused on experience management analytics and the intersection of tech and business.

Subscription fatigue describes when customers become overwhelmed by the number of subscriptions available on the market.

As comments left online increasingly influence habits of consumers, the ability to reveal trends in text data is more important than ever.

This June, OGC helped to sponsor the Medallia Experience Conference in San Diego.

OGC combines the best of big data and human insight to create CX quarterly reports for organizations across a variety of industries.